Frequently Asked Questions

FAQs for LA Limousines and other usefull questions-answers

Angel City Limo is proud to offer you solutions for all your needs with Luxury Transportation in LAFAQs, whether you're a first timer booking a Limo in LA or you're a veteran with a Chauffeur.  You've got questions, we've got answers.

General Questions

Yes.  Booking online is very simple with our easy to use 3 step process on our Reservations page.  Just select your service type, then enter your pickup date, pickup time, pickup location, drop off location and number of passengers on Step 1 (Ride Info).  Once you’ve moved to Step 2 (Select Vehicle), you will need to choose a vehicle based on your preferences for size, class, comfort, passenger count, and affordability.  Finally, on Step 3 (Final Details) you will input all the remaining details such as passenger information including name, phone number, email, and payment method.  Before completing your reservation be sure to add the last little (recommended) details such as flight info for airport pickups, promo codes for discounts, adding car seats, choice of copying the info for round trips or any other personal specific notes/special requests.  Look everything over and confirm your trip summary looks 100% correct, see the pricing breakdown and hit Book Now!  Congratulations, you have officially booked with us ONLINE!

Yes.  We accept calls 24/7 with a full team complete with Dispatch, Sales, Billing and Reservations representatives standing by to assist you.  Feel free to give us a call if you still have a question that needs answering or if you would like to book the old fashioned way with another human on the phone.

 

For the main international hotline call (888) 958-0625.  For the Los Angeles, California office call (323) 252-4597.  For the San Francisco, California office call (415) xxx-xxxx.  For the Honolulu, Hawaii office call (808) xxx-xxxx.

Yes.  You can easily start an email conversation with us explaining all of your transportation needs and we can walk you through the entire process from quote to ride, all just using the mighty power of EMAIL.

For all general purposes — [email protected]

Los Angeles — [email protected]

San Francisco — [email protected]

Honolulu — [email protected]

CEO — [email protected]

Yes.  However, to securely finish the transaction with your personal/business payment info you will eventually be prompted to the link for the Online Reservation System which can also be found here on our lovely website.  Start texting here at the number below.

 

All Text Inquiries — (888) 958-0625

No.  We offer many different vehicle classes and types ranging from simple car service to advanced bus service.  You can expect to find Sedans, SUVs, Shuttle Vans, Stretch Limos, Stretch SUVs, Party Buses, Mini Coach Buses, Large Coach buses and more.  Whatever it is you might be looking for in the fleet, just ask us and it will most certainly be available on our global network.

For those looking for the most classic style limo at the best price, our traditional stretch Lincoln limos are a wise choice.  For bigger groups including weddings, birthdays and other events the Stretch Hummers are a go to.  The newest and hottest rental at the moment would be our Mercedes Sprinter Vans with limo interior, complete with an ice bar, partitions, and ample headspace to move around this one is very popular!

Yes.  We most certainly do offer pickups and drop-offs to the local airport of your choice.  Our vehicles will all be permitted to go in and out of every airport.  Although all vehicles are allowed to drop off at any airport, not all specialty vehicles (vehicles besides sedans, SUVs, and vans) are permitted to do pickups depending on their rules and regulations. Choose a curbside pickup to save a little time and money or book complimentary meet and greet service to have your chauffeur waiting to assist you in baggage claim and then escort you to your vehicle.  Instead of just booking a one way or booking two separate reservations at two different times, book a round trip.  When booking a round trip all at once we can offer you savings on the return.

Yes.  We do offer meet and greet service completely complementary to all domestic and international flight arrivals.  However, we do charge a fee of $10 domestic and $15 international to pay for the airport tax as well as the parking costs we will have to pay for the parking garage.  You will receive a text with your driver’s name and phone number to ensure easy communication as soon as you land.  Once you have made it to the gate and exited the plane, proceed to the baggage claim area where you will meet your chauffeur with your name sign.  There is usually one area where all chauffeurs congregate and hold up name signs (look for your last name) before connecting with you to then assist you with your bags at the carousel and then escort you to your vehicle.

Bless you, child… we will find you and you will find them we promise.  During airport pickups, they will usually be waiting for you in baggage claim with a name sign display.  This might be a group poster for our larger groups, a Tablet for our VIPs or a standard piece of paper which helps you link up.

If for some reason you can’t find them, give them a call or a text if you have their number already sometimes from them directly or inside your most recent email confirmation.  If you can’t find them and you don’t have their number call one of our representatives at (888) 958-0625 and we will be sure to help you track your driver down, get you connected and begin the ride on the road.

Currently, we are accepting all major credit and debit cards, yes that includes Visa, Mastercard, Discover and our lovely friends at American Express.  We no longer accept cash as a form of payment unless it is a uniquely large and sudden request, then cash would be needed to secure service.  Otherwise, expect to have a debit or credit card ready to make a booking, as all rides must be paid for in advance.

Yes, we accept American Express at no additional charge.

Cash is nice… don’t get us wrong.  However, you are making a reservation for professional ground transportation here, not tipping strippers.  We always require a debit or credit card to be on file to cover possible late cancelations, damages to the vehicle or other extra charges like wait time or extra stops.  Charges that may be added to your original bill by the end of the ride.

We also don’t just take a customer’s word that you will want the most popular vehicle in our fleet on a prime time day like Saturday and you’ll be waiting there for us with cash in hand.  Debit and Credit cards are king here as every reservation requires one on file.

For all car service reservations canceled within 24 hours of the scheduled pickup time, a 100% charge will be applied to the card on file.  All car service cancellations received 24 hours prior to the scheduled pickup time will receive no charge or penalty for the ride.  However, a $25 admin fee will apply for this service.  Car Service reservations that are greater than 5 hours will require a 50% non-refundable deposit in the event of a cancellation.
All other vehicles including Stretch Limousines, Super Stretches or Sprinter Vans also require a $100 non-refundable deposit in the event of a cancellation. *Any cancellations for Stretch Limousines, Super Stretches, Vans or buses  received 14 days or less from the scheduled pickup date/time will receive a 100% charge of the minimum reserved hours applied to the card on file.*  Late cancellations are charged at the respective minimum hourly rate for each market and specified vehicle type.  If the reservation is canceled within the required time parameters, it is the Client’s responsibility to obtain a cancellation number, given at the time the order is canceled, in order to avoid full charges.  The $25 admin fee will still apply for this cancelation service.  All cancellations must be received via a phone call to our main office hotline at (888) 958-0625.
*Prom weekend bookings require payment in full 14 days or more before the date of reservation.  Cancellations of reservations made for Prom weekends received 14 days or less from the scheduled pickup date/time will receive a 100% charge of the minimum hours applied to the card on file.  Holidays such as 4th of July, Christmas or New Years Eve we do not allow cancellations.  A 100% upfront charge will be made to reserve Holidays.*

For all airport transfers booking a round-trip is the absolute best way to go!  First of all, we can offer you a 10% discount on the return trip to help you save more in reward for being more organized than the rest.  If you are riding two different times on two different dates but still using the same contact info, pickup/drop off addresses, vehicle type and payment info, book a round-trip!  This is also a huge time saver and can ensure the best selection of vehicles and chauffeurs available for your requested date and time.

 

Basically, if you want to make both yourself and Angel City Limo happy, book a round trip!

We don’t have a/the BEST Vehicle per say… but there are many great different choices fit perfectly for each and every occasion to ensure the BEST experience.

 

For extra added luxury on the way home from the airport consider one of our higher end VIP sedans like a Lincoln MKT Sedan.  An extremely new style, with loads of comfort and room for all your luggage.

 

Trying to impress those outside the club as you roll up deep with your crew hopping out of the premium Cadillac Escalade ESV is no difficult task.  A brand everyone trusts with the size and luxury everyone respects.

 

If you’re moving a large group of people there is no better choice than one of our luxury mini coach buses fit for up to 27 passengers.  If the group is even bigger go with one of our Large 54 passenger Coach Buses.

 

Whether you’re looking to celebrate with the whole wedding party popping bottles in the back of a Stretch Hummer Limo or just need to move a group of clientele in an executive Mercedes Sprinter Van, we’ve got you covered in the BEST possible way!

The lowest amount you will ever pay for our services would be $85 which would cover a flat rate on a luxury sedan transport not exceeding a 10-mile ride.  We charge based on mileage for most car service runs but hourly minimums apply for other vehicles such as a Stretch Escalade Limo.  The invoices can rise upwards of $50,000 depending on how large of a group project you might be working on.  The hourly rates can vary anywhere from 65/HR for a Lincoln town car to 250/HR for a 50 Passenger Party Bus.

 

To get a quote feel free to reach us via phone, email or text.  If human interaction is not your thing… just go to our Reservations page to get started on finding the best possible rate for the job you need to be done.

Similar to flying on an airplane, there are simply way too many variables involved that generate a rate for your private transportation.  If you fly from LA to NYC or from Miami to London, the rates are all completely different.  Add in the desired seat on the plane, the desired flight date, the flight time and whether or not layovers are involved will all drastically change your rate.

 

Here at Angel City Limo, we are factoring in things like your desired pickup date, pickup time, pickup/drop off location, vehicle type, passenger count, occasion, distance traveled, the time needed, extra add-ons included and so much more.  To get started with a rate go to our Reservations page right here on the website.  Otherwise feel free to reach us via phone, text or email.

The more time you can give us, the better the experience will be for you!

 

Generally, all car service needs including Sedans and SUVs can be met within a 48-hour notice.  With only a 24-hour notice the chance of being completely sold out of a certain vehicle during a certain time of day is very probable.  We have been able to accommodate last minute requests before with less than 2 hours lead time but this only puts a strain on a luxury experience.  The earlier you book the sooner we can guarantee to reserve the BEST vehicles with the BEST chauffeurs.  Although every vehicle in our Fleet is an A-1 selection and all chauffeurs are created equal, the early bird gets the Creme de la creme.

 

If you can manage to look for limos more than 30 days in advance you should have very few problems getting what you need.  For larger groups requiring multiple Coach Buses, we highly recommend you get started ASAP as your options are certainly limited in this industry.

 

The sooner the better!

NO smoking is allowed in any of the fleet vehicles.  We are proud to offer a NON-smoking fleet to ensure a fresh clean experience for each and every new client.  If you are ever unsure about how well the driver likes to keep their car clean and maintained during a ride, just ask them what’s allowed and what isn’t.  For example, some might allow you to eat in the car and some might not.  We do not demand a specific choice on some matters, it’s up to the chauffeur.

Yes and No.  It is very common for passengers to bring snacks on board with them while they travel to their next destination.  However, some meals like a big hot steamy sloppy joe sandwich may not be appreciated by your driver.  Be respectful to our vehicles and we will be respectful of your hunger.  Always check with your driver first before making any decisions.

We promise we will not judge you if you are just one single person hoping to ride in a 54 passenger luxury coach bus.  However, it might be wise to start with something smaller like our luxury sedan class.

Pax = Passengers

 

Sedans – Pax 1 – 4

These vehicles are the smallest possible class in our entire fleet.  They tend to fit anywhere from 2 – 4 passengers comfortably.  The BEST experience is designed for 1 – 2 passengers.

 

SUVs – Pax 4 – 7

The SUV class is much larger than the Sedan sized vehicles.  These can usually accommodate 5 – 7 Passengers comfortably.  Some SUVs will have bench seats for maximum seating capacity or fewer captain seats for the extra cozy mobile sitting position.

 

Sprinter Vans – Pax 10 – 16

These sprinter vans are really really cool!  They can be used in many different styles, for many different occasions while comfortably seating many different passenger capacities in multiple seating arrangements.  Expect to be able to find Sprinter Vans from 10 – 16 Passenger counts.

 

Stretch Limos – Pax 6 – 12

The standard stretch limousines will usually fit anywhere from 6 – 12 passengers comfortably.  All limousine style vehicles are designed with wraparound seating, great for socializing as the wheels are rolling.  Reach into the Ice Bar, pour yourself a drink, things get better from here on!

 

Sprinter Limos – Pax 10 – 16

Oh, yea… now we’re talking… people here will feel like a boss.  These vehicles are still designed similar to the classic stretch limos with wraparound seating and they tend to accommodate between 10 – 16 Passengers comfortably.

 

Stretch SUVs – Pax 16 – 20

The party is getting really big now!  These vehicles are excellent for large events like weddings and awards shows.  The Stretch SUVs like the Stretch Hummer and Stretch Escalade can seat between 16 – 20 passengers no problem.

 

Mini Coach Buses – Pax 22 – 30

In charge of moving a small army?  This is the vehicle class you need to concern yourself with.  Not attracting as much attention as it’s bigger counterparts, a mini luxury coach bus can comfortably seat 22 – 30 passengers.

 

Party Buses – Pax 25 – 50

Wow… someone knows how to draw a big party crowd!  The biggest mobile party guaranteed on every street, that’s right we’re talking about the Party Bus.  Wrap around seating good for 25 – 50 passengers not including the room on the stripper poles.  (Some Poles can be removed or decorated.)

 

Coach Buses – Pax 50 – 56

Here we are, it doesn’t get any bigger than this!  Anything bigger we would need a cargo ship from the ocean with wheels on it and we don’t have the time to start such a project.  Coach buses are the ultimate people movers for groups of 50 – 56 passengers.  If you need more than one bus we can do that too, don’t worry about how big the group is.  We’ll help you figure it all out.

 

There you have it from Sedans good for 2 and up to coaches good for 50+.  We’ve got a little bit of everything here for you and your group.

Advanced Concerns

Yes and No.  We do not require hourly minimums on all vehicles.  Certain vehicles will require an hourly minimum depending on the desired selection and type of service needed.   In order to receive unlimited mileage, unlimited stops while in your county/metro area of choice and avoid wait time charges you must book an hourly as-directed service.   This type of service requires 3 hours minimum for car service and van service.   Expect 4 hours minimum for limo service during standard rental seasons and 6-hour minimums during busy seasons such as Prom Season.  Other vehicles including Mini Buses, Party Buses, and Coach Buses will require 5 hours minimum for bus service.  All Car Service and Van Shuttle Service may be booked as a point to point transfer which you will be charged for a minimum mileage amount (10 miles) and then pay additional charges depending on how far your transport is.  Some Limos and Buses may be eligible for a discounted flat rate when transport is needed for an airport pickup or drop off.

The best way to explain this is just like when booking a hotel.  Even if you only need the room for an hour or two, you still need to pay for the one-night minimum.  We will be stocking our vehicles with a full ice bar, taking it to the car wash prior to your pickup and ensuring no other clients conflict with the time you are planning to reserve.  We charge hourly minimums because the amount of work we put into your reservation is never simply just “only 5 miles, no longer than a 10-minute ride.”  You may only need to ride for 30 minutes, 1 hour or 2 hours and this is quite fine as we will not handcuff you to the vehicle for the full ride.  Simply put… this is what we need to charge you in order to dispatch your vehicle and be able to afford to stay in business offering very expensive vehicles for rental with a professional chauffeur to escort you.   We focus on quality first over budget pricing ya dig?

For any Car Service including Sedans and SUVs expect to see 3-hour minimums.  For all Shuttle Van Service, we also ask for 3 hours minimum for hourly/as-directed service.  Limo service including stretch sedans, stretch SUVs and sprinter vans with limo interior we require a 4-hour minimum rental.  During some peak seasons such as Prom Season (April/May), we become heavily overbooked early on and require a 6 hour minimum for limo rental.  For all bus service, we require a 5-hour minimum which will include Party Buses, Mini Buses, and large luxury coach buses.  These hourly minimums are subject to change based on the availability of a specific vehicle for your desired date and time, as well as certain busy Holidays like New Year’s Eve.

We offer car seats to ensure your kids ride safe and comfortable.  Whether you need to cover an infant, toddler or a young adult in the making we will be able to assist you.  Forward facing seats, rear facing seats and booster seats are available to ensure all sizes and ages are going to be sitting properly in the vehicle you have chosen.  This service comes at a cost of $25 per car seat rental per trip.  We are not liable for an improperly installed car seat in the event of an accident, which is why you must help your chauffeur install the seat and give approval that it is fully ready for your child.  In order to help you save money with the airlines for extra baggage check as well as the hassle of traveling with or even on a car seat, this is a service we enjoy offering to our clients to help make your life easier.

Children may not book our services alone without Mom or Dad’s Approval!

For all limos and party buses that are equipped with a working partition separating the booze from the driver, you may certainly drink as much as you would like.  Most of our limos will come stocked with a complimentary bar service always including at least champagne, sodas, waters, and ice.  Other VIP limos will come fully stocked with all the above as well as whiskey, vodka, rum, tequila, juices, and snacks.  Confirm with your reservation agent ensuring you know what will already be on board the vehicle so you will know what is missing and what to bring with you.  Always check with your chauffeur for final approval beforehand.  Our car service is usually only stocked with complimentary bottles of water.  Any passengers hoping to bring alcohol into a standard car such as our Sedans or SUVs must understand that this is against the law.  Without a working partition dividing the drinks from the driver we technically can not guarantee this type of service.  However, in our past experience, most law enforcement is forgiving of this practice and some chauffeurs are comfortable with handling this situation.  As a company, we do not condone this but again always ask your chauffeur for final approval before your transport starts.

There are many different vehicle classes and types that will offer a variety of luggage storage capacity. For example, if you are traveling with 4 bags or less (2 checked bags, 2 carry-ons) you will most likely be able to choose a basic sedan.  If the bags are all large and you have a full house in the sedan, you will not be able to store any extra bags in the front seat near the chauffeur or in the back next to you.  Once you exceed past 4 bags with 5 or more we would always recommend at least an SUV.  Our SUVs including Suburbans, Escalades, and Navigators are all the extended versions with large trunk spaces.  Based on whether the bags are carry-ons or checked bags you can fit anywhere from 8 to 12 bags in an SUV trunk without needing to fold down the third row of seating.  Once the third row is folded down (traveling with less than 4 passengers) you can almost double that count of bags totaling up to 18 bags.  Any group larger than this might want to consider a Mercedes Sprinter Van where we can fit anywhere from 14 to 25 bags depending on the size of each bag.  Mini Coach Buses can accommodate over 30 to 40 bags and large Coach Buses can handle well over 60 bags of luggage.  Keep in mind, stretch limos are not the best for riding with luggage.  Most limos can barely fit 4 bags before needing to store them in the back with the passengers.  So if you are planning to ride with 10 passengers in a 10 passenger stretch limo with 10 plus bags, most passengers can expect to have their bag on their laps or at their feet.  Always plan ahead and accordingly to how many bags of luggage you will travel with, we have many different vehicles to ensure maximum comfort.

So Age is your thing huh?  Our Fleets is old enough to drive but young enough to thrive.  The age of our car service fleet varies from brand new 2017 Cadillac Escalades to the old school 2011 Executive Lincoln Town Cars.  We offer classics like the  2008 Krystal/Tiffany Lincoln Coach Limousine as well as the brand new 2017 Mercedes Sprinter Limos.  The Standard Luxury Sedan or SUV is no older than 4 years old and our Coach Bus fleet is kept through a strenuous maintenance program to ensure everything operates as smooth as possible at all times.

 

One thing you can be certain of us is to expect a well maintained, clean and comfortable ride every time.  Leave the rest to your chauffeur.

Really?  We were totally hoping to meet you and do our magic!

 

Firstly, if a Client is unable to locate the Chauffeur for any reason, the Client should first try contacting their Chauffeur with the number provided in email or text.  If there is still an issue, immediately contact the Company at either (888) 958-0625 or (323) 252-4597, 24 hours a day/seven days a week.  Our Dispatch Office will be able to locate the Chauffeur immediately and facilitate a meeting point.

 

“No Show” charges (100% of the ride) will apply in the event the Client fails to call our office before leaving the scheduled pickup location.  This charge also applies if Client fails to cancel the reservation and the Chauffeur is dispatched.  No shows charges are billed 100% at the respective minimums for each market and specified vehicle type.

The Company provides a flat rate, known as the “Basic Airport Transfer” rate for airport pickups and drop-offs servicing most major airports. The Basic Airport Transfer rate is based upon a pickup and drop-off without any associated delay or waiting time to exceed the allotted cap time for each designated zone.  The rate increases depending on how far you are traveling beyond the 10-mile minimum distance.  Also, additional stops, car seats and late night/early morning pickup times will change your base rate.

 

Your reserved vehicle is dispatched according to the flight’s estimated time of arrival as provided to the Company by each respective airline’s automated system. (Company is not responsible for any delays caused by the airline’s automated system or otherwise.) Billing shall revert to the Company’s prevailing hourly rate, see below, in the event the Client is delayed, or the waiting time is exceeded, beyond the allotted cap times (1 Hour for Domestic Arrivals and 2 Hours for International Arrivals.) A service fee of fifteen dollars ($15) will be applied to all international customs flights (excluding flights traveling to or from Canada.)  A servicing fee of ten dollars ($10) will be applied to all domestic flight pickups.

Time is always of the utmost importance.

 

Our recommendation is always to get to the airport 1 1/2 Hours (90 Minutes) early for your departure for Domestic Flights.  For all international departures, we recommend a little more time to play it safe.  2 1/2 Hours early for an International flight will be plenty of prep time.

 

The driving route recommendations come from using Google Maps focusing on a combo of fastest time and shortest distance.  Based on what that software recommends we usually add 10-15 more minutes just in case for some other unforeseen traffic delays.  Also, keep in mind the time you will need to enter and exit the vehicle, which can take even longer the more you pack.  Together we will always ensure we design the correct pickup time to get you to your flight comfortable and on time without having to set up camp in the terminal several hours before your flight.

 

Your time is valuable and we intend to help keep it that way!

LA Limo Reviews


Angel City Limo is literally the best limo service in Los Angeles!  I have used their transportation service several times to go to concerts at Staples Center and it was money well spent each time.  The booking process was very easy and Janet helped tremendously in finding the right fit for my needs.  Matt, our chauffeur, both times went beyond the call of duty.  Arriving for pick up with the artist’s music playing in the car and champagne chilled upon arrival.  Can’t get any better than that!  Always extremely prompt, courteous, and an overall great guy.  Don’t waste your time looking for another Limo Service in LA.

Angel City Limo is it!

-Nancy C.

(Uses Angel City Limo for Concerts in Los Angeles)

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